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	Automatic refunds for overpaid income taxes; refunds paid within 14 to 30 days for online tax submissions Passports issued within 3 hours at major Immigration Department branches MyKad issued within 24 hours at major National Registration Department branches Cleared 70% of backlogged land cases via ‘ ying squads’ Reduced time taken for payments to government contractors and suppliers to 14 days One hour to register businesses and 15 minutes to renew business registrations One-stop centres at local authorities to reduce time to approve building plans Replaced Certi cate of Fitness for Occupation (CFO) with industry-issued Certificate of Completion & Compliance (CCC) Set up PEMUDAH, a public-private task force to reduce the cost of doing business in Malaysia Increased civil service salaries, reintroduced cost of living allowance and allocated more than RM6 billion for government quarters     Speed up implementation of e-government initiatives Complete overhaul of all land offices and district offices Speed up issuance of licences and permits Establish rating system for local authorities to improve performance Tie civil servants' promotions, rewards and penalties more closely to performance targets Increase ethnic diversity in the public sector Have a 3 to 7-day response time by all government agencies to all public queries and complaints   In the News Promotions for house officers in govt hospitals Counters to help public e-File tax returns Victim’s complaint to PM pays off Over one million to file tax returns online Nazri: Legal Aid Bureau still not known to many Lost MyKad can be replaced within an hour